
Read in full and answered by a person, never an automated acknowledgement.
Nothing is owed until the direction is yours to approve.
If a commission is right, the House will say so. If it is not, it will say that too.
You will have a personal reply within three working days. Nothing is owed, and nothing is scheduled, until the direction is yours to approve.

Answered personally within three days. The same person replies throughout your commission.
Held by call, wherever you are, scheduled to your time zone, with your perfumer present.